Skip to the content

South East Local Jobs

Technical Trainer - Claims Jobs in Maidstone on your local Maidstone jobs site. Careers in Maidstone, local employment and work in Maidstone.

Job Search

Quick Search

Technical Trainer - Claims

This job has expired, and cannot be applied for.

  • Posted By: Focus Insurance Recruitment
  • Date Posted: 24th Dec 2008
  • Salary: £20000 - £22000 per annum
  • Location: Maidstone
  • Reference Code: Focus Ins14899C
  • Views Since Posting: 198
  • Full Description:


Working closely with the training manager to deliver technical claims training to our technical claims unit. You will be responsible for the delivery of training for the delivery technical subjects, to include Credit Hire, Personal Injury and Litigation procedures together with other identified technical needs and a small percentage of soft skill training.

To support and develop Business during induction and continued development

To evaluate overall training effectiveness and provide effective feedback.

To demonstrate ability to identify training needs, design and deliver training.

Gain a thorough understanding of the technical aspects of the Claims Adviser positions to be able to train staff to; resolve referrals and work competently on the system, encompassing all Best Practice Standards

To support, monitor and manage performance on both hard and soft targets to ensure each team member aspires, achieves or exceeds their targets/ Key Performance Indicators (KPI's) and that collectively the team achieves or exceeds the Contact Centre KPI's. Where advised, carry out regular quality audits, one-to-ones and Performance Reviews in accordance with company procedures.

Understand Training needs providing Performance Coaching and Mentoring as appropriate either through self or nominated Mentor(s)

Support and liaise with the Training Manager.

Note: Recruiters should never request bank account details or any kind of payment upon applying for a job or during the application process.


Should you receive a request for such information or believe a recruiter has acted inappropriately in relation to your application, please Contact Us with details of the recruiter and the position being advertised. We advise candidates to fully check the nature of any vacancy before attending an interview as we cannot be responsible for the accuracy of vacancies posted on this site.