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Sales and Service Consultants - Full and Part Time - Fareham

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  • Posted By: Zurich Insurance - Portsmouth
  • Date Posted: 5th Jan 2009
  • Salary: £15032 per annum + Plus Annual Bonus and Pension
  • Location: Portsmouth
  • Reference Code: 117-22002
  • Views Since Posting: 300
  • Full Description:


We are looking for Sales and Service Consultants - Full and Part Time in our Whitelely office.
Our Contact centre environment is extremely lively and energetic. You will find our people are highly skilled, professional and friendly. Our dedicated on site training teams will ensure you are kept up to speed with our products and services and are here to provide you with ongoing training and support.
Main purpose of Role:
The key responsibilities of a Sales and Service Consultant is to take telephone inquiries from both new and existing customers regarding their home and motor insurance policies and building the level of credibility with them that guarantees results.
You will need to be able to utilise new sale, cross sale and up sale opportunities whilst providing a professional multi-skilled service.
Responsibilities:
Build Customer relationships by understanding and meeting their needs to maximise customer retention.
Maximise Sales conversion, new sell, cross sell and up sell opportunities.
Skills - Technical:
Previous experience using a keyboard is essential.
Excellent listening skills with the ability to react too specific requests professionally.
Professional telephone manner.
Excellent proven communication skills.
Experience in a Customer or Sales environment.
Skills - Behavioural:
Active team player.
Highly self-motivated
Demonstrate a flexible approach to changing business needs.
Personal approach with a view to building strong rapport with customers.
Ability to adapt to change
Additional Information:
Our Contact Centre is open between the hours of 8am-9pm Monday to Friday and 9am-5pm Saturday. YFor Full Time you will be required to work 35 hours per week Monday to Friday on a shift basis between 8am and 9pm and work one in three Saturdays. For Part Time you will be required to work 8am-12pm/9am-1pm Monday to Friday and every other Saturday 9am-5pn OR 5pm-9pm Monday to Friday and every other Saturday 9am-5pm.

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